Contact and Support
Cozy Cat Sort · CozyTab Labs, LLC
Contact us
For Cozy Cat Sort support or privacy requests, email support@cozytab.com. Provider: CozyTab Labs, LLC. Android package: com.cozytablabs.yarnsort. You may include your app version, device model, operating-system version, level number and a short description of the issue. Screenshots are optional. Do not send passwords, payment details or unnecessary personal information. Nothing is sent automatically. Cozy Cat Sort was previously named Cozy Yarn Sort. Its Google Play listing is Cozy Cat Sort: Yarn Puzzle; the app identifier remains com.cozytablabs.yarnsort.
Lost progress and local data
Progress is stored on your device. There is no account or cloud save to restore from. Clearing app storage or uninstalling can delete progress, which we cannot recover. To remove your local data on Android, use Settings > Apps > Cozy Cat Sort > Storage > Clear storage. Clearing cache alone may leave your progress intact. On iOS, use Settings > General > iPhone/iPad Storage > Cozy Cat Sort > Delete App. Offloading retains local data.
Android purchases; iOS remains free
The Android Supply Pack contains five of each of four boosters, with no yarn. It is an optional repeatable consumable, not a subscription. Purchases need Google Play and an internet connection. If charged but items are missing, reconnect and open Shop in the lobby, then use Try again. Pending payments do not award items until confirmed. Do not clear data or reinstall: this can lose unused paid items. Already delivered consumables have no cloud restore. If the issue remains or you need a refund, email support@cozytab.com with the Google Play order ID, app version and a description; do not send payment credentials. Google Play rules and mandatory consumer rights apply. The iOS edition has no in-app purchases.
Gameplay and settings
Rotate the model to inspect its colors and choose matching cat baskets from the queue. If slots are full, use the available in-game tools or restart the level. Sound, language, Privacy Policy, Terms of Use and Support are available in Settings from both the lobby and a level. Reading the in-game policies works without an internet connection.
Privacy requests
Tell us which support correspondence or website request your privacy request concerns, using only necessary details. We cannot remotely access your local game save. A parent or guardian should contact us on a child's behalf. We respond according to applicable legal requirements.